Testimonials
CUSTOMER SURVEY
Thank you for being so kind in responding to our customer survey.
Your valuable input is key to our success.
Your valuable input is key to our success.
From:
Tina F.
Tina F.
1.Why did you choose Austin Mortgage Associates?
I knew Rhonda a long time and trusted this mortgage company to get me the loan I wanted
I knew Rhonda a long time and trusted this mortgage company to get me the loan I wanted
APPLICATION PROCESS
2. When you were pre-qualified did your loan officer answer all your questions?
X Yes No
3. Was that important to you?
X Yes No
X Yes No
3. Was that important to you?
X Yes No
CLOSING
4. Did you close on time?
X Yes, somewhat not mortgage company’s fault No
X Yes, somewhat not mortgage company’s fault No
5. How would you rate our courtesy?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
6. How would you rate our efficiency and speed?
Excellent X Good Fair Poor
7. How would you evaluate the competitiveness of our rates?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
8. Overall, how would you evaluate our service?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
9. What did you like best about Austin Mortgage Associates?
They worked diligently to get me approved, and were very confident and encouraging
10. May we share this information with others?
X Yes No
10. May we share this information with others?
X Yes No
11. Would you recommend Austin Mortgage Associates to a friend or relative?
X Yes No
X Yes No
12. How could we have improved our service to you?
None, I would have liked to have met you all in person
Thank you.
Rhonda Jenkins
Austin Mortgage Associates
Loan Officer
Austin Mortgage Associates
Loan Officer
CUSTOMER SURVEY
Thank you for being so kind in responding to our customer survey.
Your valuable input is key to our success.
Your valuable input is key to our success.
From:
Alyssandra S.
Alyssandra S.
1. Why did you choose Austin Mortgage Associates?
Recommended by Jacquejoy Littlefield, Realtor®
Recommended by Jacquejoy Littlefield, Realtor®
APPLICATION PROCESS
2. When you were pre-qualified did your loan officer answer all your questions?
X Yes No
3. Was that important to you?
X Yes No
X Yes No
3. Was that important to you?
X Yes No
CLOSING
4. Did you close on time?
X Yes No
X Yes No
5. How would you rate our courtesy?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
6. How would you rate our efficiency and speed?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
7. How would you evaluate the competitiveness of our rates?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
8. Overall, how would you evaluate our service?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
9. What did you like best about Austin Mortgage Associates?
Friendly & helpful
10. May we share this information with others?
X Yes No
10. May we share this information with others?
X Yes No
11. Would you recommend Austin Mortgage Associates to a friend or relative?
X Yes No
X Yes No
12. How could we have improved our service to you?
Can't think of anything
Thank you.
Rhonda Jenkins
Austin Mortgage Associates
CUSTOMER SURVEY
Thank you for being so kind in responding to our customer survey.
Your valuable input is key to our success.
Your valuable input is key to our success.
From:
Greg M.
Greg M.
1. Why did you choose Austin Mortgage Associates?
Initially referred by a friend, but I have used them a couple of times now
Initially referred by a friend, but I have used them a couple of times now
APPLICATION PROCESS
2. When you were pre-qualified did your loan officer answer all your questions?
X Yes No
3. Was that important to you?
X Yes No
X Yes No
3. Was that important to you?
X Yes No
CLOSING
4. Did you close on time?
X Yes No
X Yes No
5. How would you rate our courtesy?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
6. How would you rate our efficiency and speed?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
7. How would you evaluate the competitiveness of our rates?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
8. Overall, how would you evaluate our service?
X Excellent Good Fair Poor
X Excellent Good Fair Poor
9. What did you like best about Austin Mortgage Associates?
Rhonda Jenkins
10. May we share this information with others?
X Yes No
10. May we share this information with others?
X Yes No
11. Would you recommend Austin Mortgage Associates to a friend or relative?
X Yes No
X Yes No
12. How could we have improved our service to you?
Thank you.
Rhonda Jenkins
Austin Mortgage Associates
Loan Officer
Loan Officer
Quick Quote
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